Student Summer Guest Services Night Attendant - Conference Services - Ancillary Services

Competition Number:
19S24
Position Type:
Student Position
Closing Date:
Date of Posting:
Department:
Conference Services - Ancillary Services
Position:
Student Summer Guest Services Night Attendant
Contract:
Hours of Work:
Up to 37.5 hours per week
Salary:

$15.40 per hour (+ 4% vacation pay)

Term:

April 15 – September 10, 2024

The University of Prince Edward Island has a vibrant conference and accommodations operation during the summer months, and we would like you to be part of it!  From May through August, we open our doors to thousands of visitors from all around the world.  Our residences turn into a successful hotel-like operation, which provides accommodations and services for a wide variety of conferences, tourists, and sporting groups.  We also offer meeting space to various groups from on and off campus. We strive to provide the best customer service to our clients while proudly representing UPEI, Charlottetown and Prince Edward Island.

We are looking for an energetic, customer-service oriented person to join our summer operations team.  The Guest Service-Night Attendant provides front-line customer service to ensure a superior guest experience, as well as prepares daily financial audits.  The Guest Service-Night Attendant is part of a larger team that knows how to have fun, work hard, take pride in their work, and provide great customer service.

RESPONSIBILITIES:

Reporting to the Manager of Conference Services, the Night Attendant for UPEI Summer operations will be responsible for:

  • Preparing daily end of day reports
  • Basic financial knowledge
  • Working at the Front Desk to welcome visitors, and checking guests in and out
  • Handling cash
  • Assisting guests and tourists
  • Customer relations
  • Liaising with other service providers across campus (i.e. AV, Athletics, Facilities, Security)
  • Assisting with conference events and providing support as needed to our Administration and Room Attendant teams.
  • Box office support and ushering for events in the Performance Arts Centre

QUALIFICATIONS:

  • Knowledge of basic financials
  • Strong customer service skills and/or experience in the tourism/hospitality industry
  • Positive attitude, energetic, courteous, good telephone etiquette, and attention to detail
  • Ability to work well within a team environment
  • Familiarity with UPEI’s residences, the University campus, Charlottetown, and PEI
  • Comfort level around computers (with a working knowledge of Microsoft Windows)
  • Experience working with cash
  • Must be willing to work a flexible schedule, including weekdays, weekends, holidays, and some night shifts
  • Excellent interpersonal skills
  • Strong verbal and written communication skills
  • Bilingualism not required, but considered an asset

NOTES:

  • Conference Services Staff are eligible for a discounted rate on summer accommodation at Bernardine Hall, if applicable.
  • Conference Services Staff also receive a 20% discount at the UPEI Bookstore
  • Conference Services Staff who complete the entire term of employment and have a satisfactory score in their review will receive a bonus of $300.

Priority will be given to University of Prince Edward Island students in accordance with Recruitment, Selection, Hiring and Employment Policies and the Procedures manual.

 

Application Instructions:

Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link posted on the UPEI Human Resources website. Applications will not be accepted via email.

If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.

UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, hrofficer@upei.ca.

Only those applicants who are invited to an interview will be acknowledged.

UPEI encourages all qualified applicants to apply for job openings; however, in keeping with the terms and provisions of the university’s various employment and collective agreements, first priority will be given to internal candidates.