Overview: This course will review the basics of dealing with difficult people. Everyone is different, and so are their personalities, so this course will help participants deal with those different personality types in difficult situations. Topics and material on the subject will be reviewed, and then chances to practically apply the knowledge will take place through some role-playing on how to diffuse difficult situations and remain calm. For more information, go to https://files.upei.ca/professionaldevelopment/upei_pd_dealing_with_difficult_people.pdf

Designed for: People who are involved with customer or client service, or people who deal with demanding and/or difficult individuals within their workplace

Type of Delivery: In-person

Duration: One course for six (6) hours

Facilitators: Lee Gallant