To better support the campus community, ITSS has updated how support requests are submitted and handled. These changes help ensure tickets are created and triaged properly, with critical issues prioritized.

Submit Requests via Online Form
All IT support requests should now be submitted through our new ticket form go.upei.ca/itrequest
This sends your request directly to our Help Desk system for faster triage.

Email and Phone Use Changes
We are moving away from using the helpdesk email and phone as the main contact methods for general issues.

• The helpdesk email inbox will still be checked throughout the day, but it is no longer the primary way to request support and should not be used for urgent issues.
• The ITSS phone number is now for live critical issues only. We will do our best to answer, but there may be times when all agents are assisting others. 
  • Please note: If your issue is not critical, you will be asked to submit a ticket through the online form.

If you are experiencing a live critical issue and cannot reach anyone by phone, you may escalate to Deryl Gallant, Manager of ITSS Operations.

We appreciate your understanding as we adapt to current staffing realities and continue working to provide the best possible service to the campus.

If you have questions or feedback, please contact Deryl Gallant, Manager of ITSS Operations.